Privacy Policy

Last Updated: November 8, 2025

1. Information We Collect

1.1 Information You Provide

When you subscribe to ZenMarket AI, we collect:

• Email Address: For account creation, service delivery, and communication
• Payment Information: Processed securely through Stripe (we do not store full credit card details)
• Name: If you choose to provide it
• Communication Content: When you contact our support team or participate in community features

1.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device Information: Device type, operating system, browser type
• Usage Data: Pages viewed, features used, time spent on Service
• IP Address: For security and analytics
• Email Engagement: Whether you open emails, click links
• Mobile App Data: App version, crash reports, performance metrics

1.3 Community Features (Professional Plan)

If you use our mobile app community features, we collect:

• Chat Messages: Content you post in community discussions
• User Profile: Display name, activity history, badges earned
• Engagement Metrics: Points, rankings, participation statistics

2. How We Use Your Information

2.1 Service Delivery

• Send daily market forecasts and analysis via email
• Provide access to mobile app features
• Process your subscription payments
• Manage your account and subscription

2.2 Communication

• Send service-related announcements
• Respond to your support requests
• Send renewal reminders and billing notifications
• Share important updates about the Service

2.3 Service Improvement

• Analyze usage patterns to improve our forecasting models
• Identify and fix technical issues
• Develop new features based on user behavior
• Conduct research on market trends and user preferences

2.4 Security and Fraud Prevention

• Detect and prevent fraudulent subscriptions
• Protect against unauthorized access
• Monitor for suspicious activity
• Enforce our Terms of Service

3. Information Sharing and Disclosure

We do NOT sell your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

Provider	Purpose	Data Shared
Stripe	Payment processing	Email, payment info, billing address
AWS SES	Email delivery	Email address, name
Firebase	Mobile app infrastructure	Email, usage data, chat messages
Snowflake	Data storage and analytics	Subscription data, usage metrics
Vercel	Website and API hosting	Usage logs, IP addresses

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Subpoenas or court orders
• Law enforcement requests
• Legal processes
• Protection of our rights or property

3.3 Business Transfers

If ZenMarket AI is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Storage and Security

4.1 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure cloud infrastructure (AWS, Firebase)
• Regular security audits and updates
• Access controls and authentication

4.2 Data Retention

• Active Subscriptions: We retain your data for the duration of your subscription
• Canceled Subscriptions: We retain billing records for 7 years for tax and legal purposes
• Email Archives: Sent forecasts are retained for historical accuracy tracking
• Community Content: Chat messages may be retained indefinitely for community continuity

5. Your Privacy Rights

5.1 Access and Portability

You have the right to:

• Request a copy of your personal data
• Export your data in a portable format
• Review what information we have about you

5.2 Correction

You can update your information by:

• Logging into your account settings
• Contacting support@zenmarketai.com

5.3 Deletion

You can request deletion of your data by:

• Canceling your subscription
• Emailing support@zenmarketai.com with a deletion request

Note: Some data may be retained for legal compliance (billing records, tax records).

5.4 Opt-Out

You can opt out of:

• Marketing emails: Click unsubscribe in any email
• Service emails: Not available for critical account notifications
• Community features: Disable in mobile app settings

5.5 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or shared
• Right to opt-out of sale of personal information (we do not sell data)
• Right to deletion
• Right to non-discrimination for exercising your rights

5.6 European Residents (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

6. Cookies and Tracking

6.1 Cookies We Use

• Essential Cookies: Required for login and service functionality
• Analytics Cookies: Help us understand how you use the Service
• Preference Cookies: Remember your settings and preferences

6.2 Third-Party Tracking

• Stripe: Payment processing and fraud detection
• Firebase: Mobile app analytics

You can control cookies through your browser settings, but disabling essential cookies may impact Service functionality.

7. Children's Privacy

ZenMarket AI is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will promptly delete it.

8. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have data protection laws different from your country. By using the Service, you consent to these transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Sending an email to your registered email address
• Posting a notice on our website
• Updating the "Last Updated" date at the top of this Policy

Continued use of the Service after changes constitutes acceptance of the updated Policy.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

• Email: support@zenmarketai.com
• Subject Line: "Privacy Request" or "Data Request"
• Response Time: We aim to respond within 30 days

11. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at: support@zenmarketai.com with subject line "DPO - Privacy Inquiry"

12. Your Consent

By using ZenMarket AI, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.